ID141
HouseKeeping Required for all customers
Output Type: AnalysisTables
This task is required for all our customers as it is the main component for almost all service call related alerts. There are no messages created by this alert, it does however run every 15 minutes to update the business elapsed times for all time related metrics on open calls (dispatched, onsite, onhold, etc).
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID37 | Call Board Summary Status | 141 is REQUIRED to update the calltime log | No |
| ID18 | Guaranteed response time could be missed | Update Call Times | Yes |
| ID93 | Pending 'CM' calls that are within (W) minutes of due time with EscalationAlert within X (customer down) | Updates Call Times (only required on versions prior to 20210120) | No |
| ID172 | Tech Status Report, highlights MIA (not Dispatched or Arrived at Site) | Background tables required to be running | Yes |
| ID8 | New Service Calls & Sales Orders On Credit Hold + VariableW On Hold Codes | Yes | |
| ID593 | Service Call that's a possible Sales Lead | Yes | |
| ID56 | New OnHold for Parts (WP/BadSync ) call just created | Yes | |
| ID55 | Notify of rescheduled Call Created onhold WP and/or Badsync and PartsCost Exceeds | Yes | |
| ID2 | Dispatched/OnSite After Hours | Yes | |
| ID16 | Dispatched/OnSite After Hours - Escalated to Manager | Yes | |
| ID7 | Open Calls where techname contains VariableZ > W hours (Escalated) | Yes | |
| ID4 | Calls with priority W older than X Mins | Yes | |
| ID5 | Calls with Priority W > X Min (Escalated) | Yes | |
| ID294 | Calls On Hold Starting With | Yes | |
| ID181 | To notify customers when a service call is Opened/Dispatched/Closed/Canceled/Invoiced | No | |
| ID181 | To notify customers when a service call is Opened/Dispatched/Closed/Canceled/Invoiced | No | |
| ID129 | All Sales Orders/Service Calls on hold by type greater than W business hours | Yes | |
| ID9 | Service Calls on Hold like WP > W business Hours (Escalate > X hours) | Call must be in the ZCJ_CallTimes table in order to alert on ID9 | Yes |