ID16
Dispatched/OnSite After Hours - Escalated to Manager
Output Type: Email
Notifies when a tech is still dispatched to a call between 85-145 minutes after closing time. When service calls are left dispatched/onsite after business hours, the clock for labor and travel hours continues to run and if the tech is not truly working, then these invalid hours will cause issues with all your service history/performance/profitability reports. Suggest using alert ID2 set to send To Tech (still dispatched to a call between 25-85 minutes afte closing) and then use esclalation this alert ID16 set to send To Tech Mgr to be notified when tech is still dispatched 85-145 minutes after closing time. **You MUST be running alert ID2 for this alert to work.
