Net Promoter Score (NPS) is the global standard for measuring customer satisfaction levels. It goes from negative 100 to positive 100. A positive 100 is the highest score possible. Like Gross Profit or Revenue it has to be quantified by time. Many of our clients can achieve a perfect score for a month but let's look at what's involved in getting a perfect score for a year or longer.

In 1983 I started selling copiers for Xerox in Europe as the Xerox 10 Series came out.  Before opening my first dealership in San Diego (Color Systems) in 1994, I had sold the first color copier, the first digital color copier, typewriters, fax machines and even facility management.  At that dealership I watched as copiers became printers and by my second dealership (Imaging Technologies) we were servicing any existing printers on a per click basis.  As our industry evolves and grows our sales force can adapt and sell just about anything. Change is the only constant! I’m confident the next transition will be to Managed IT and our Mission is to ensure our dealers come out on top.

Update 8.11.20