ID70
Update eAutomate Branch Holidays
Output Type: Email
Your service metrics rely heavily on your eAutomate Service Hours and Holidays. Without these hours and days properly accounted for, your response times and inoperable hours will be significantly skewed. This alert is an annual reminder to review and set up these hours for the upcoming new year and includes a link to instructions on properly recording in eAuto.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID172 | Tech Status Report, highlights MIA (not Dispatched or Arrived at Site) | No | |
| ID205 | Tech Productivity Report Time Sheets - Tech Time Log | Be sure your Holidays are entered in eAuto each year | No |
| ID2 | Dispatched/OnSite After Hours | No | |
| ID16 | Dispatched/OnSite After Hours - Escalated to Manager | No |