Weekly report of detailed time entries by tech, by day. Report considers entries from service calls, unavailable time, and timecard entries. Shows average start and end time, unaccounted hours, training time, sick hours, etc. Requires this all be tracked in eAuto based on Best Practices. See documentation link for details.
*Option, you can add an email to this subscription to receive the weekly report of tech time log activity. This is not required, as the data is automatically in ID204 weekly tech activity report, and emailed out from there.*
**Send to Tech function does NOT work for this report**
ID # | Description | Notes | Required |
---|---|---|---|
ID204 | Tech Productivity Report (Rec. PBI version ID28) | No | |
ID206 | Tech Productivity Callback Report | Provides Call Back Drill Down Detail | No |
ID207 | Tech Productivity Copy Details Report - Pages Serviced & Parts Variance Details | Provides Pages Serviced & Parts Variance Drill Down Detail | No |
ID576 | Daily Housekeeping Tasks | Version 20120920 or higher | Yes |
ID906 | HouseKeeping SQL Reporting Services Implemented | SSRS | No |
ID592 | Detail on service call closed with multiple labor entries | Be notified of duplicate time entries | No |
ID70 | Update eAutomate Branch Holidays | Be sure your Holidays are entered in eAuto each year | No |
ID840 | Service Call Assigned to Unavailable Technician | No | |
ID372 | Tech Productivity Incompletes Report | No |
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