ID204
Tech Productivity Report (Rec. PBI version ID28)
Output Type: Email & SSRS Report
This stack ranks all your techs based on those standard metrics like gross calls per day, net calls, hours worked etc. It is designed as a snapshot to see who is working effectively. Knowing who is working a full day, who is fixing a call correctly the first time, and has the parts they need available is key information about the effectiveness of your service team. We are happy to review this report with you and talk about additional processes based on what we see in your report. The 'ToTechnician' checkbox does not have any functionality in this case. Only the 'ToTech Manager' checkbox will work for this alert.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID205 | Tech Productivity Report Time Sheets - Tech Time Log | Provides Time Entry Drill Down Detail | Yes |
| ID206 | Tech Productivity Callback Report | Provides Call Back Drill Down Detail | Yes |
| ID207 | Tech Productivity Copy Details Report - Pages Serviced & Parts Variance Details | Provides Pages Serviced & Parts Variance Drill Down Detail | Yes |
| ID576 | Daily Housekeeping Tasks | Internal Housekeeping Alert | Yes |
| ID906 | HouseKeeping SQL Reporting Services Implemented | SSRS | No |
| ID372 | Tech Productivity Incompletes Report | Yes | |
| ID334 | HouseKeeping CEOJuice Background Tables | Yes | |
| ID28 | Power BI Tech Productivity and Equipment Efficiency | No | |
| ID944 | Call Center Activity SSRS Report | ID944 is for Managed IT etc, ID204 for typical copier techs | No |
| ID72 | Technician CarStock All Inventory Report, highlights stale items | Tech Activity Report | No |
| ID771 | Power BI Profit & MIF Analysis | ID771 Power BI Dashboard used VariableX from ID204 to calculate time parts were available to tech until call close date as tech parts response time. | No |