ID206
Tech Productivity Callback Report
Output Type: SSRS Report
Technicians often never fully understand the number of their calls that do not get fixed the first time and result in a callback, especially if the callback is handled by a different tech. The report shows details for technician callbacks charged against him/her for the previous week based on criteria set in e-automate.
*Option, you can add an email to this subscription to receive the weekly report of callback data. This is not required, as the data is automatically in ID204 weekly tech activity report, and emailed out from there.*
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID204 | Tech Productivity Report (Rec. PBI version ID28) | Yes | |
| ID205 | Tech Productivity Report Time Sheets - Tech Time Log | Provides Time Entry Drill Down Detail | No |
| ID207 | Tech Productivity Copy Details Report - Pages Serviced & Parts Variance Details | Provides Pages Serviced & Parts Variance Drill Down Detail | No |
| ID572 | Triggers on New Service Calls That Qualify as Call back / Call Alerts | No | |
| ID101 | Excessive Service Calls or CallBacks | No | |
| ID651 | Call Back Analysis Report | Can see Call Backs in varying dimensions (i.e. 4 calls in 40 days or 3 calls in 30 days) | No |
| ID167 | Set Callback on CBC/DBC for calltype category(s) other than CM | No | |
| ID372 | Tech Productivity Incompletes Report | No | |
| ID640 | Pros Elite Call Back Criteria | No |