ID572
Triggers on New Service Calls That Qualify as Call back / Call Alerts
Output Type: Email
A variant of ID101 (which provides a list of all callbacks in the previous day/week), this alert proactively advises of new callbacks at the time the service call is opened (within fifteen minutes). eAutomate already provides this warning to the user opening the call, but this alert allows you to advise the service manager, tech or tech manager or even sales rep that a Callback has been opened. This allows the entire team to be aware of the urgency and possible customer service issues related to the call, and to act swiftly (sending another, more qualified tech for instance, or having sales management contact the customer to personally follow up).
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID101 | Excessive Service Calls or CallBacks | ID101 is typically a weekly report on all excessive calls including callbacks, ID572 advises directly after a callback. | No |
| ID206 | Tech Productivity Callback Report | No | |
| ID580 | Triggers on New Service Calls That Qualify as Call back / Call Alerts | No |