ID580
Triggers on New Service Calls That Qualify as Call back / Call Alerts
Output Type: Email
Similar to ID572 which advises of new callbacks at the time the service call is opened; however ID580 allows for an additional filter to limit to only trigger on calls for specific Model Categories.
This alert proactively advises of new callbacks at the time the service call is opened (within fifteen minutes). eAutomate already provides this warning to the user opening the call, but this alert allows you to advise the service manager, tech or tech manager or even sales rep that a Callback has been opened. This allows the entire team to be aware of the urgency and possible customer service issues related to the call, and to act swiftly (sending another, more qualified tech for instance, or having sales management contact the customer to personally follow up).
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID572 | Triggers on New Service Calls That Qualify as Call back / Call Alerts | ID580 is similar to ID572, but ID580 provides optional filter on Model Category. | No |