ID651
Call Back Analysis Report
Output Type: Custom Report only
This Custom Report allows you to analyze your CallBacks by several different dimensions. The basic functionality is "show me all machines with W # of CallBacks in 'date range". You can report by customer, by model or by tech. Some call detail is provided. This is not an automated alert, but rather a report that can be run from eAutomate as desired.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID101 | Excessive Service Calls or CallBacks | Can see Call Backs in varying dimensions (i.e. 4 calls in 40 days or 3 calls in 30 days) | No |
| ID206 | Tech Productivity Callback Report | Can see Call Backs in varying dimensions (i.e. 4 calls in 40 days or 3 calls in 30 days) | No |