ID640
Pros Elite Call Back Criteria
Output Type: Email
Clients who are members of PE100 or run Pros Elite reports will know that a key metric they focus on is callbacks. Their reports hardcode the model callback parameters in to the report so their reports may not match eAutomate or CEO Juice reports which looks at the callback data in the Model Category setup in eAutomate. This process will fix this by pushing the PE callback data in to eAuto's model categories. This alert process maps Pros Elite callback parameters by the model category, so as long as your Model Category descriptions contain the standard ProsElite category codes ( {PE1}, {PE2}, etc etc etc) then our new process will update all the matching models associated with those categories to the ProsElite callback parameters. This does not go back historically and update eAutomate service call data, it will only effect new calls going forward.
