ID172
Tech Status Report, highlights MIA (not Dispatched or Arrived at Site)
Output Type: Email
A check to see which technicians are missing in action at start and end of day. This alert runs a Tech Status report showing techs either Dispatched, OnSite, Unavailable, or MIA (missing in action) and incorporates the employee Unavailable component within eAutomate. Alert will fire 30 minutes after start of day (per company/branch) hours and 30 minutes before end of day. Tech is considered MIA if not dispatched OR onsite or does not have an entry in the unavailable time on eAuto Employee Record.
**Send To Tech will only send MIA status email to tech
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID376 | Tech MIA | ID376 Indicates tech consider MIA through out the day, whereas ID172 indicates tech starting late or leaving early | No |
| ID141 | HouseKeeping Required for all customers | Background tables required to be running | Yes |
| ID70 | Update eAutomate Branch Holidays | No |