ID93
Pending 'CM' calls that are within (W) minutes of due time with EscalationAlert within X (customer down)
Output Type: Email
This is an alert to notify the appropriate person(s) of all calls with VariableW minutes of being due. A secondary alert will tell when the call is within VariableX minutes of being due. It will not continue to remind you until due which is why there is an escalation feature. The escalation will repeat every 30 minutes until the call is dispatched (or Due Date/Time is changed). This alert is for Corrective Maintenance calls only. You have ability to also further limit this to Call Types that contain the characters you put in VariableY (MI - [machine inoperable] for example) and then we only alert on those Call Types that hit the thresholds identified in W & X.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID141 | HouseKeeping Required for all customers | Updates Call Times (only required on versions prior to 20210120) | No |
| ID18 | Guaranteed response time could be missed | Notifies based on hours (not minutes) until due and can set for specified Call Types regardless of CM or not | No |
| ID223 | CM Category Calls for Today where arrival time was after DueTime (ignores Reschedule Calls) | No | |
| ID219 | Service Call Closed with potential bad data entered | No |