ID18
Guaranteed response time could be missed
Output Type: Email
This alert is to let the technician and/or tech manager know about calls that are going to miss any guaranteed response times. We base the time off the Due time in eAuto as different customers may have different guaranteed response times. Call(s) that have been status = Pending and have not been dispatched for more than W hours AND have less than X hours until due.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID141 | HouseKeeping Required for all customers | Update Call Times | Yes |
| ID223 | CM Category Calls for Today where arrival time was after DueTime (ignores Reschedule Calls) | No | |
| ID93 | Pending 'CM' calls that are within (W) minutes of due time with EscalationAlert within X (customer down) | No | |
| ID219 | Service Call Closed with potential bad data entered | No |