ID628
Call incompleted for Parts but Tech has Parts Needed
Output Type: Email
To alert when a call is Marked Incomplete for parts but tech has every part needed to complete the call in his car stock. To help manager watch for incomplete calls which appear the tech could have completed. It is possible tech has parts set aside manually for a different call but this alert attempts to exclude those parts actually assigned to or used on other open calls. See also ID393 and ID629 for other alerts addressing this issue. IMPORTANT Note: This alert assumes you are linking Transfers and/or PO Receipts to Service Calls in all cases, otherwise it will trigger 'false positives' when the required item(s) arrive in the tech's carstock.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID393 | Same Part Number Causing Reschedule for Parts (tech ordered part) twice in 30 days | No | |
| ID629 | Parts Required on Incomplete Call | No | |
| ID619 | Parts not Ordered for WP Calls | No | |
| ID342 | Alert to tech when parts on new rescheduled call are available in other warehouses | ID342 tells when a call was incomplete for parts but other techs have part, ID628 is when tech incompleting has parts. | No |
| ID55 | Notify of rescheduled Call Created onhold WP and/or Badsync and PartsCost Exceeds | No | |
| ID760 | Rescheduled Call from previous call where parts were ordered on a PO | No | |
| ID755 | Parts Ordered on PO were not used when Call closed | No |