ID109
Survey Customer after Service Call is Closed
Output Type: Email
Our closed call survey is our most popular process; this process will have the single biggest impact on your business. Measuring customer satisfaction can have a huge impact on setting your dealership apart from others. We encourage you to just get it started and tweak it later. We enable you to set up your survey questions customized to your business (or we can set you up with our standard industry specific questions). We provide a Survey Dashboard where you can review survey responses. Many clients have significant success using this as a sales tool.
For cloned alternate email see ID524/525/526/527/528.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID87 | New Service Call entered and no Contact with an Email was linked | Dispatch needs to get an email to send the survey to, 87 will prompt them when they forget. | No |
| ID188 | Daily Summary showing calls that did or not have a contact & email link | ID188 will let you know a daily summary of who is getting emails. | No |
| ID557 | Summary of Monthly Survey Results for Previous Month | No | |
| ID470 | Monthly NPS Net Promoter Score Brochure | ID470 will help keep your entire company updated on your NPS score and is a great tool for sales. | No |
| ID689 | Required for all survey subscribers, survey may have stopped running and Juice needs to check out why they aren't running | Internal monitoring alert, Only required when surveys are turned live | Yes |
| ID394 | Weekly survey results emailed in Excel format | No | |
| ID695 | Survey results eView | No | |
| ID877 | Emails responses after the a survey is completed. Use survey subscription for recipients | Internal monitoring alert, only required when surveys are turned live | Yes |
| ID591 | Customer has indicated via survey to receiving e-mail notifications on service calls | Informs recipient your customer has asked to receive notice of call status (via ID181) | No |