ID557
Summary of Monthly Survey Results for Previous Month
Output Type: Email & SSRS Report
This alert provides a summary of the previous month's survey results. Provides detailed results to NPS question "How likely are you to recommend our company to a friend or colleague?" with % of Customer Responses and % of Service Calls Surveyed. We show you your Net Promoter Score information, who your "Detractors" are and who loves you.
Also provides quantity of dispatchers and techs surveyed along with 12-month trend. Addtional pages provide results of "Rate our technician overall" showing detail by each tech so you can see who is getting close to 10 out of 10 and perhaps who is not doing quite as well. See who is good at "fixing the customer" as well as the copier. We will also show you "Rate our dispatch overall" to also stack rank your dispatchers.
