ID470

Monthly NPS Net Promoter Score Brochure

Output Type: Email

Most sales people will tell prospects they have the Best Service, Best Products and Competitive Prices and when they move to your competitor then continue to say Best Service, Best Products and Competitive Prices. What you prospect hears is Same Service, Same Products and let's focus on Price. Showing you have a system for measuring customer satisfaction and how your satisfaction numbers compare to some well loved brands will allow you to not always be selling on price. Our closed call survey is our most popular process, the option to calculate a measurement of your customer satisfaction level (NPS) is huge. Research and our client's feedback show that if you get your entire company focused on this metric, great things happen. The NPS is a simple number that everyone can understand from reception to AR to the delivery guy. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. This alert will send the brochure to your company each month (see documentation link below for a sample). It shows your NPS score for the previous month and year to date. Also consider giving the rep ID142 - Billing Accuracy. This can be broken out into multiple emails for each branch, if you want this option set up please email help@ceojuice.com to have the change made.

NOTE FROM EMAIL MUST BE HELP@CEOJUICE.COM IN SUBSCRIPTION

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