ID230
Push NPS scores to site
Output Type: Data Push
This process pushes your Net Promoter Score (NPS) to your website, it is similar to ID125 that pushes your liked survey comments to your website. The NPS score needs to be for a specific period, so we currently are showing the calculated NPS score for the last completed 12 months (does not include current month). We suggest that you use language like below, perhaps with a link to our public scores at www.ceojuice.com/NPS
We also suggest you mention that NPS is a trademark of Satmatrix as we do on our NPS brochure ID470.
Net Promoter Score (NPS) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit, it needs to be for a period of time. The number below is the last complete 12 months.
