ID591
Customer has indicated via survey to receiving e-mail notifications on service calls
Output Type: Email
Alert ID181 will send an email to your customers when a service call is opened, again when dispatched and when closed. For clients using our survey we often include a question asking your customers if they would like this service. This alert will tell you about any customers who have asked for notifications via the survey but have not been set up to receive them. ID181 can be set to send to just Selected customers or to All customers, if you have it set to All we will tell you about customers who have asked to opt out.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID181 | To notify customers when a service call is Opened/Dispatched/Closed/Canceled/Invoiced | Yes | |
| ID720 | 591 Additional Survey Support (Customer has indicated via survey to receiving e-mail notifications on service calls) | No | |
| ID721 | 591 Additional Survey Support (Customer has indicated via survey to receiving e-mail notifications on service calls) | No | |
| ID722 | 591 Additional Survey Support (Customer has indicated via survey to receiving e-mail notifications on service calls) | No | |
| ID723 | 591 Additional Survey Support (Customer has indicated via survey to receiving e-mail notifications on service calls) | No | |
| ID724 | 591 Additional Survey Support (Customer has indicated via survey to receiving e-mail notifications on service calls) | No | |
| ID109 | Survey Customer after Service Call is Closed | Informs recipient your customer has asked to receive notice of call status (via ID181) | No |