ID188
Daily Summary showing calls that did or not have a contact & email link
Output Type: Email
This is an end of day summary reporting service calls that did, did not have a contact with an email linked in the CallerContact field. The report will not only highlight the dispatcher who entered the call (helps to identify who is effective at getting emails), but includes if the customer/contact has opted out of the service call survey ID109, or if the contact has declined to provide an email upon request.
This alert only considers CM-Corrective Maintenance Category type calls only.
Variable W defaults to 1, means the summary is a list of invoiced calls from one day ago. It is important that this Variable W # of days, matches your setting in ID109 Variable W, by default that is set to 1 as well.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID87 | New Service Call entered and no Contact with an Email was linked | No | |
| ID109 | Survey Customer after Service Call is Closed | No | |
| ID181 | To notify customers when a service call is Opened/Dispatched/Closed/Canceled/Invoiced | No | |
| ID886 | Summary showing emails collected on Orders | No |