ID890
Servicing Dealer Sync ITT
Output Type: Data Push & Email
If the dealer that is servicing your ship out equipment is also using CEO Juice, then this process will keep your service calls in sync. Your customer places a service call via eInfo or phone. We see that it's a ship out and can automatically create the service call in their eAuto database. Then, when they close the call, we can close the call in your database. Particularly useful for those locations where the timezone is three hours ahead and the eInfo call is already three hours old before your team would normally notify the servicing dealer. We have the potential to add options to chase if SLAs are not being met, etc.
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Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID318 | ITT Ship Out Revenue Allocations | Use this report to see ITT Revenue vs. Billing | No |
| ID945 | ITT Ship In Ship Out Dealers List | Use this report to see ITT ShipIns/Outs, track associated equipment and see if set for ID890 | No |
| ID260 | New Call Created Send notice to Assigned Tech | Use ID260 to notify techs of new service call created | No |
| ID60 | Call w/Status OKB (Ok to invoice) > W hours | Use ID60 to be notified of calls in OK to Invoice status for too long | No |
| ID639 | Alert anytime a Call is Cancelled | No | |
| ID136 | API for sync to Ticketing Systems | No | |
| ID594 | Sales/Service messages for ITT Ship Out Equipment | No | |
| ID656 | Call Opened of Call Type Category OR Call Type OR Priority OR Bill Code OR SLA Code | No | |
| ID195 | ITT Equipment Changes, from Selling to Servicing Dealer | No | |
| ID498 | Sending Meter Reads to Other Dealers | ID890 can sync service calls and meters for out of territory equipment | No |
| ID258 | Quarterly Business Review (QBR) Report (SSRS version Rec. PBI version ID774) | ID890 syncs service calls and meters and will allow you to do accurate reviews on equipment not serviced by you, where the call details and meters may be missing. | No |