ID136
API for Service & SO Sync
Output Type: Data Push
This process ID136 will give you access to the Juice API for eAutomate for things like allowing your larger customers to build integrations to sync their ticketing system with your eAutomate. You add API details to a custom property on the Parent (or Child) record and publish self documenting page to your own customer. This will allow service calls to sync between both systems, the call can be entered in either system and will update as it is worked.
To use this API to build your own integrations, add the API details to a test DB to start. Clients testing this say it takes less than a day to build the integration. Our 1st client's customer went live 5 days after starting testing, but note the client's customer had the inhouse skills needed to build up the integration.
This is also the process to subscribe to for PrintReleaf integration. The work to build the required endpoints is in progress, then PrintReleaf will be working on their part in Q2 2026.
