ID136

API for sync to Ticketing Systems

Output Type: Data Push

This process will allow your larger customers to sync their ticketing system with your eAutomate. You add API details to a custom property on the Parent (or Child) record and publish self documenting page to your customer. This will allow service calls to sync between both systems, the call can be entered in either system and will update as it is worked.

Add the API details to a test DB to start. Clients testing this say it takes less than a day to build the integration. Our 1st client's customer went live 5 days after starting testing. Note the client's customer had the inhouse skills needed.

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