ID60
Call w/Status OKB (Ok to invoice) > W hours
Output Type: Email
In an effort to invoice all calls labeled as OK to Invoice, this alert notifies the appropriate person(s) that a call has been sitting OK To Invoice for longer than W number of hours. If you are using the eAgent Auto Invoice Service Call task, this can help you monitor when the calls that could not be auto-invoiced are not manually invoiced in the acceptable time frame.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID890 | Servicing Dealer Sync ITT | Use ID60 to be notified of calls in OK to Invoice status for too long | No |