ID54
To notify customers' Helpdesk when a service call is Opened/Dispatched/Closed/Canceled/Invoiced
Output Type: Email
This process will notify a static helpdesk contact on the status of their service calls. ID181 notifies the person who placed the call, this process notifies a specific email regardless of who places the call. You may use both for the same account. This process has the option to update your customer's ticketing system, see documentation for details.
ID54 main alert - clone IDs ID738, ID748, ID969, ID970, ID971, ID972, ID990, ID991
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID53 | Call monitored by SvcMgr | ID54 is designed to go to a customer's Helpdesk email. ID53 is designed to go to a Service Manager, sales Person or Owner. | No |
| ID873 | Call Summary to HelpDesk | Sends weekly summary of service calls to fixed customer contact (i.e. Help Desk) | No |
| ID305 | Validate Email Address Field on all Contact Records | Validates your Contact Records to ensure service call status emails are received | No |
| ID181 | To notify customers when a service call is Opened/Dispatched/Closed/Canceled/Invoiced | ID181 send to person who placed call, ID54 sends to same person each time, ID53 sends to internal contact. | No |
| ID654 | Call placed on hold awaiting customer reply | No | |
| ID990 | To notify customers' Helpdesk when a service call is Opened/Dispatched/Closed/Canceled/Invoiced (Alternate version of ID54) | No | |
| ID991 | To notify customers' Helpdesk when a service call is Opened/Dispatched/Closed/Canceled/Invoiced (Alternate version of ID54) | No |