ID53

Call monitored by SvcMgr

Output Type: Email

This is used by Service Managers/Owners/Sales to alert them when a new service call is placed for a specific customer or a specific piece of equipment. Turn this off/on using a new Attribute named "ZCJSvcMgrContact" assigned to the Customer and Equipment Custom Properties. Any time a new call is created for any customer or equipment that has this custom attribute set to a given (internal) contact, then the appropriate person identified on the alert subscription will be notified. Everyone also listed above in To: or CC: will also be notified (the . Note: This alert only fires for calls of Call Type Category CM or PM (Corrective of Preventative Maintenance). VariableY is the Customer Custom Property name for the call statuses you want to be alerted on. If this Custom Property is not set at the Customer level, the alert will fire on all Statuses as per Var1. NOTE: As on 20130327 version, VarW is no longer a yes/no Attribute. It is a Contact Select (your internal customer/employee), you choose the contact you wish to advise for that Customer or Equipment in question (all parties on copy to the alert per To:, CC: and BCC: above will also be copied).

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