ID990

To notify customers' Helpdesk when a service call is Opened/Dispatched/Closed/Canceled/Invoiced (Alternate version of ID54)

Output Type: Email

Clone output of ID54 intended for clients who have single customer (or set thereof) who require customized output. 

This process will notify a static helpdesk contact on the status of their service calls. ID181 notifies the person who placed the call, this process notifies a specific email regardless of who places the call. You may use both for the same account. This process has the option to update your customer's ticketing system, see documentation for details.

ID54 main alert - clone IDs  ID738, ID748, ID969, ID970, ID971, ID972, ID990, ID991

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