ID873
Call Summary to HelpDesk
Output Type: Email
This alert is a call summary designed to be sent to your customer and reports all calls currently open and all calls closed since the last summary was sent. You set one Custom Prop at the BillTo level indicating how often the report should be sent (once/month, twice/month, once/week or weekdays), and another indicating who the report should go to. *Note this alert will trigger on all call types, NOT just your CM and PMs
