ID654
Call placed on hold awaiting customer reply
Output Type: Email
Call placed on hold and waiting for customer to reply on ok to service. Typical process: (1) Tech places call on hold for parts and customer receives email indicating as such, (2) Tech Support Team has reached out to customer several times, but no response so call put on hold awaiting response. This alert will send email to your customer stating on hold awaiting their reply.
**Be sure to review your variable settings please - VariableW required, VariableX optional.
