ID443
Alert At The End Of The Day For Closed Calls With Equipment Still Under Warranty
Output Type: Email
Alert for all closed calls for the cycle set in VariableW (Daily/Weekly/Monthly) where the equipment is still under warranty (the equipment record warranty date is GT today) The report will show EquipmentID#, Customer, Make, Model, SN#, Machine Install Date, Warranty Expiration Date, Service Call Close Date, Tech, Call Type, Problem Code, Solution Code, Labor hours and all Parts used. This information will be used to possibly fill out any warranty claims with the Mfg. Note:
The alert will not fire on a call without labor, but will fire on any call type category with parts attached. If labor-only then it only considers Corrective Maintenance.
**Please note this alert will send blank report attached when there are no qualifying records to report on. This is a limitation with Crystal Reports.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID561 | New Call Opened for Equipment Still Under Warranty | ID561 fires when the call is opened, so action can be taken based on the fact that it’s a warranty call. ID443 is an alert for when a warranty call is closed. | No |
| ID509 | Eqp installed without Warranty Date or Install Date set (In Development) | No | |
| ID90 | Parts Warranty, part used on Machine below mfg item yield and/or core item | ID443 reports at end of the day, ID561 tells on a new call created. ID90 is an ITEM warranty, 561/443 are EQUIPMENT warranties. | No |
| ID919 | Parts Not Meeting Yield/Konica (HP) Version | No | |
| ID921 | Parts Not Meeting Yield/Canon Version | No |