ID587
Contracts Lost & Won (PBI version rec. ID281)
Output Type: Email & SSRS Report
When Gary completed his certification on Net Promoter Score, the key take away quote was "a 5% increase in retention can result in a 50 to 100% increase in profit". This all tied into the cost of acquiring a new customer VS keeping the ones you have. Understanding why you are losing customers is the 1st step.
This SSRS report will allow you to see which teams/reps are losing the most, who you are losing to and we can even track how you are winning deals allowing you to put plans in place. Note ID281 is our Power BI dashboard version.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID906 | HouseKeeping SQL Reporting Services Implemented | No | |
| ID923 | Contract MIF Analysis | ID923 shows your Contract MIF - is it growing or shrinking? | No |
| ID334 | HouseKeeping CEOJuice Background Tables | Relies on our background tables | Yes |
| ID281 | Power BI Customer Retention Rate | No | |
| ID636 | Terminated Contracts Overview | SSRS report with graphs and trending information on termination codes on your contracts | No |