ID281
Power BI Customer Retention Rate
Output Type: Power BI Report
When Gary completed his certification on Net Promoter Score, the key take away quote was "a 5% increase in retention can result in a 50 to 100% increase in profit". This is all tied into the cost of acquiring a new customer versus keeping the ones you have. Understanding why you are losing customers is the 1st step. This Power BI report will allow you to see which teams/reps are losing the most, who you are losing to, and we can even track how you are winning deals allowing you to put plans in place.
