ID489

Calls of Call Type W still open after X hours for customer Y

Output Type: Email

This alert checks daily for calls of given type(s) which are still open for a given customer. Some customers are very sensitive about downtime for certain reasons and it's important to keep your finger on the pulse of what's happening with them, perhaps even proactively advise them of issues before they hear about it through the grapevine. This alerts let you specify customers with a Custom Property and will advise if calls of those types are still open after X amount of time (generally 24 hours). This alert does NOT exclude re-scheduled calls, it will simpy tell you if the call has been open (and the machine down) longer than Variable X.

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