ID166
To Notify Sale Rep when a call is opened/closed for a particular customer/equipment
Output Type: Email
Alert will send notice of call opened and closed for particular customer or equipment. You turn on/off the custom property on the Customer (alerts go out for all calls for that customer) or on the equipment (alert only for specific equipment). Alert will only notify on call types set as Corrective or Preventative Maintenance category type. Please see documentation link for set up requirements.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID266 | Notify Sales of Service Call Status by Call Type (or for ALL Install Category Types) | No | |
| ID691 | Open Calls for Customer Type | No | |
| ID489 | Calls of Call Type W still open after X hours for customer Y | No | |
| ID176 | Call Opened/Closed alert on New Equipment within X Days of Install | No |