ID67

ACM Voice Agent for service calls and toner orders

Output Type: Data Push

This is a 3rd party voice agent that can answer your phone, determine what the caller wants and then create service calls and sales orders in eAutomate when needed. Contact ron@acmai.ca. Consider adding our service call updates via ID181 and our sales order updates via ID200/ID216.

Ron says "We measure calls by date range, Average call length, Latency, Success rate, Sentiment, Who hung up first, Call transfers, Etc".

At Office Interiors we are dealing with between 500-600 inbound calls a month. Our average call time manually was about ten minutes a call. The agent is averaging two minutes and 45 seconds. So we are saving almost 7 minutes per call. About 50-60 hrs a month.

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