Keep your customers in the loop and avoid them calling your team for updates. This sends an automated confirmation email to your customer for the Supply Order just placed. With supply chain bottlenecks causing long delays on toner orders, it is especially important to keep your customers in the loop on backorder status. Use Variables 2 and 3 to set when backorder updates are sent. Not only will this provide even better customer service, it will also save your staff some phone calls!
This alert emails the contact listed on a Supply Order the details of their order with your customized verbiage, logo, signature, etc. We also give you the option to send these notifications in to a fixed Helpdesk email each time. (see alert ID200 to email tracking info to your contact and ID165 to ensure you have contacts with emails) *To Sales Rep selection on your subscription will send to Sales Rep listed on Sales Order.
(ID216 main, see clones ID655, ID745, ID146, ID710, ID975)
ID # | Description | Notes | Required |
---|---|---|---|
ID200 | Send Supply Shipment Email with Tracking Details to Customers | No | |
ID165 | Order was created and no Contact and Email linked | No | |
ID886 | Summary showing emails collected on Orders | No | |
ID946 | Send Weekly Summary of Supply Shipment Email with Tracking Details to the Equipment Shipping Contact | No | |
ID146 | Send Order Confirmation for Sales Order Entry | Clone of ID216 | No |
ID655 | Send Order Confirmation for Sales Order Entry | Clone of ID216 | No |
ID975 | Send Order Confirmation for Sales Order Entry | Clone of ID216 | No |
ID745 | Send Order Confirmation for Sales Order Entry | Clone of ID216 | No |
ID710 | Send Order Confirmation for Sales Order Entry | Clone of ID216 | No |
ID753 | Drop Ship Notification | No |
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