ID888

Call not Linked to Contract

Output Type: Email

This alert will notify you realtime (within fifteen minutes) of newly-created calls which are not linked to a contract. It is designed as a training-tool/safeguard for clients new to eAuto who may have holes either in their data or in their processes. The alert will advise you if the call in question is linked to either a piece of Eqp which is on contract or a customer who has contracts in place. It will also report calls which AREN'T SUPPOSED TO BE linked to contract, for instance chargeable calls or other exceptions. This alert is not meant to be a long-term solution to any problem as it will eventually not be telling you anything you need to know, once you get your data cleaned up and your business practices nailed down.

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