ID802

Service Call Email Processor

Output Type: Data Push

When manufacturers send automated service notification emails, someone has to read them, interpret them, and manually create the service call in e-automate. For busy teams handling high volumes, this is time-consuming, prone to error, and easy to fall behind on.

ID802 (when paired with ID948) removes that manual step entirely. As long as the emails follow a standard manufacturer format and arrive in a dedicated mailbox (e.g. service@yourcompany.com), the integration runs throughout the day to read and process the service call data. ID948 can then automatically create those service calls in e-automate. ID802 archives the email once the data has been successfully extracted, and notifies you if it hasn't. The result is less manual effort, faster service call creation, and less admin overhead.

Currently only Ricoh Canada emails have been fully tested, but get in touch with examples from other manufacturers so we can include more options. Send us sample emails to help@ceojuice.com and we'll work on adding support.

Why is ID948 required?
ID948 is the service call import utility which can use data from several places (e.g. Autotask or emails) to generate service calls. 
ID802 is the piece that pulls the service call data out of emails and puts them in a table ready for ID948 to process. ID802 is one of many processes ID948 could potentially work with.

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