Automatic Toner Replenishment (ATR) is becoming more popular with our clients, the device says it needs more toner and you auto ship it. Ideally these orders would be fully automated, this process is helping.

When your meter collection tool (DCA) creates orders in eAutomate for ATRs, they may not have correct contract and/or ship to location for that device, creating a manual step for someone to review and update.

The DCA Vendors have the option to insert a Quote or insert a Sales Order in eAuto.  For Sales Orders created by the DCA, you specify the OnHoldCode the DCA Vendor uses when creating the Sales Order. In turn, we update the order detail Contract/BillCode and recalculate the order accordingly, then release the order from OnHold.

Use ID742 to 'convert quote to order' and will handle 'enhancing' the contract information when it creates the sales order. i.e. tools like ImageWare Remote from Canon only insert quotes into eAuto.