ID583
Details on a Service Call whose Hold Status has just changed
Output Type: Email
This alert is designed to provide a 'status report' of a call when it is moved to a new Hold Code. Originally designed to advise techs of calls just moved to PA (Parts Available), it is a complete overview of the call including item detail, notes on whether those items are returnable, and when the call was moved to its new on Hold Code. Note: This alert is tech-aware but not tech-manager-aware (the tech manager checkbox does not work). You can also leave VarW and VarX if you dont wish to be notified of all Hold Code changes.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID8 | New Service Calls & Sales Orders On Credit Hold + VariableW On Hold Codes | Alerts your accounts receivable person that a new service call or supply order has been placed and is on credit hold. | No |
| ID362 | New OnHold Call created for OnHoldCode VariableW | No | |
| ID10 | Call Released from Hold where parts are available, but call is still in Queue longer than X hours | ID583 is a more detailed version of ID10 that also has more options. | No |
| ID725 | Complete List of Calls And Orders Released From Hold | No |