ID10
Call Released from Hold where parts are available, but call is still in Queue longer than X hours
Output Type: Email
This alert informs you of calls that have been sitting in the queue for too long even though the parts have been on the shelf. The alert looks at calls status 'Pending' to see what the current OnHold code on the call and if it is one of the OnHold Codes listed in VariableX, and if the call has been released from OnhHld longer than VariableW Hours. If your using the inventory logistics console, the call OnHold Code is flipped to "PA" (parts available) as part of the receiving process. If you use other codes to other call types to indicate to the tech the parts are available, list them in VariableX above and separate the list with commas. Be sure you use the actual OnHoldCode, and not the description of the code (i.e. PA, not 'Parts Available')
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID583 | Details on a Service Call whose Hold Status has just changed | ID583 is a more detailed version of ID10 that also has more options. | No |