ID398
Update Meters from Emails
Output Type: Data Push & Email
Dealers have lots of options for getting meters needed for billing, here is one more! This process automates entry of meter readings sent by devices as well as your eAgent emailed meter requests.
This process will check your mailbox for new emails, parse them, insert meter readings into eAuto, mark the emails as "read", then move them to a destination folder. Any email that cannot be processed (i.e. body doesn't match format expected, serial number can't be found) will remain in the InBox for someone to handle exceptions daily.
We install this in Test Mode first for your review. You control which meters go into eAuto via our Meter Mapping App. Your IT Dept will need to provide us ability to access mailbox directly for initial set up/installation. Please be sure to read our requirements/prerequisites here: https://support.ceojuice.com/hc/en-us/articles/360017706991-ID398-Prerequisites-Requirements
As of June 2022, we can parse meters for Brother, Copystar, eAgent, Konica, Kyocera, Lanier, Lexmark, Oki, Savin/Ricoh, Sharp, Toshiba, and Xerox.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID396 | Emails tech when there is a new service call for equipment with previous meter reading of "estimate/other" | ID396 tells techs when they are dispatched to a unit where meter collection has been a problem, ID398 will read meters emailed from a device. | No |
| ID968 | Insert Meter Readings from External Sources | No | |
| ID386 | Import eAgent Meters | ID398 imports meters from machines, ID386 imports meters from eAgent responses. | No |