CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The process is automated by us and the numbers can not be changed by our clients.
Net Promoter Score is the worldwide standard for measuring customer satisfaction. It's a scale from -100 to +100 with 10 the current average for a US company. 100 is the best possible, -100 the worst possible.
Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.
Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld
Satmetrix defines World Class Service as: World Class is NPS score above 70. The average US company has a Net Promoter Score of 10, making World Class is quite impressive! Given the NPS range of -100 to +100, a NPS score above 0 is considered “Good”, 50+ is “Excellent”, and 70+ is “World Class”.
146 Clients are not opted into the NPS Awards process. Opt-in is via ID102.
178 Clients were below the annual minumum of 60 responses to qualify for an award.