CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The process is automated by us and the numbers can not be changed by our clients.

Net Promoter Score is the worldwide standard for measuring customer satisfaction. It's a scale from -100 to +100 with 10 the current average for a US company. 100 is the best possible, -100 the worst possible.

Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.

Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld
World  Class Service

Satmetrix defines World Class Service as: World Class is NPS score above 70. The average US company has a Net Promoter Score of 10, making World Class is quite impressive! Given the NPS range of -100 to +100, a NPS score above 0 is considered “Good”, 50+ is “Excellent”, and 70+ is “World Class”.

Requests Responses State
A&A Office Systems Inc. 4409 536 CT
Adams Remco 6851 878 IN
ADS 593 67 NJ
Advanced Business Methods 3512 778 ND
Advanced Business Systems 2942 359 FL
Advanced Imaging Solutions - AIS 11805 974 NV
Advanced Imaging Solutions (MN) 2866 191 MN
Advanced Office Systems - AOS 1509 215 LA
Advanced Office Systems, Inc. 8046 267 PA
Allen Business Machines - ABM 2053 219 IN
Allfax Specialties, Inc. 3547 196 LA
Allied Business Solutions 4164 378 ID
Alpha Laser & Imaging, LLC 8018 417 IN
Altek Business Systems 1428 248 PA
American Office Solutions 3426 520 MI
Americom Imaging Systems Inc 1384 265 MO
Associated Imaging Solutions, Inc. 3305 329 PA
Automated Business Products (ABP) 2678 253 CO
Automated Business Solutions 11379 574 RI
Barlop Business Systems 5406 347 FL
Base Technologies 1553 125 CT
Berney Office Solutions (BER) - A Xerox Company 51812 2607 AL
Boring Business Systems 1091 198 FL
Boston Document Systems 4843 74 MA
Braden Business Systems 3788 641 IN
Budget Document Technology 4682 330 ME
C3 Tech 2375 312 CA
CA Reding Co Inc 1622 172 CA
Caltronics Business Systems 13218 1680 CA
Capital Business Systems Inc 3948 473 CO
Capitol Document Solutions, LLC 1314 182 MD
Carlyle Printers, Service & Supplies Ltd. 2492 539 MB
CDS Office Technologies 3781 666 IL
Centriworks 4623 951 TN
Century Business Technologies 1873 173 KS
Cobb Technologies, Inc. 7174 1561 VA
Coeco Office Systems 4893 452 NC
Copiers Northwest 4932 674 WA
CopyPro, Inc. 2032 175 NC
Corporate Business Systems - WI 2399 457 WI
CPI Business Solutions 644 74 IN
CPI Technologies 4760 430 MO
CWS Office Solutions 3508 302 WV
Datamax Inc 13800 1486 AR
Digital Copy Systems, LLC 3834 373 IL
Digital Office Equipment 3505 348 GA
DME 1259 80 OH
Doceo Office Solutions 924 319 PA
Document Direction Limited 9008 762 ON
Document Solutions, LLC. 3895 308 NJ
Docusystems Inc 2003 258 SC
Docutrend Inc. 3053 316 NY
Doing Better Business, Inc. 27757 2183 PA
Duplicator Sales & Service 3829 442 KY
EDGE Business Systems 3817 422 GA
Electronic Business Products Inc. 6233 476 NY
Elite Imaging Systems 2352 293 MI
Fraser Advanced Information Systems 34548 4940 PA
Fruth Group Inc 3923 373 AZ
Function4 4489 691 TX
genesisONE 9302 791 IL
Gobins Business Solutions Inc 4706 706 CO
Groupe CT Inc 3180 682 QC
HGi Technologies 3411 359 FL
Hilyard's Business Solutions 2762 273 DE
Hunter Business Systems 814 63 NJ
Image One 2957 167 MI
Image2000 12874 325 CA
Imagetec L.P. 7588 895 IL
Impact Networking LLC 34101 8597 IL
Innovative Office Systems LLC 1637 197 LA
Integrated Business Solutions 5345 468 HI
ISTechnology (form. Image Solutions) 1771 298 NC
JD Young 8729 971 OK
Keystone Digital Imaging, Inc. - KDI 19935 1234 PA
Kingsport Imaging Systems 1112 131 TN
Knight Office Solutions 5148 516 TX
Koch Office Group 2864 363 IA
Lakeland Office Systems, Inc 4094 487 OK
Lang Company 3444 560 KY
Lioce Group (TLG) 863 102 AL
Loffler Companies, Inc. 21818 3669 MN
Matthijssen Business Systems 1315 138 NY
MBS Business Systems 981 155 CA
Meridian Imaging Solutions 7014 689 VA
Metro Sales, Inc 61530 5988 MN
Mike Collins & Associates - MCA 28594 1692 TN
Miller Company 3196 343 KY
MMIT Business Solutions Group 4441 197 IA
Modern Impressions 1176 151 NC
Modern Office Methods - MOM 12641 3281 OH
Moebiz 1868 357 LA
Morris Business Solutions 3335 334 SC
National Business Technologies 2799 328 NY
NBM, Inc. 11849 778 MA
Novatech, Inc. 25684 3727 TN
Oasys Inc. 1733 265 WA
Office1 (CA) 25783 1750 NV
Office1 (NV) 6243 507 NV
Offix 2710 275 VA
OMNI Business Systems 2783 254 VA
Pearson-Kelly Technology 2092 308 MO
Precision Copy Products 1970 231 PA
Preferred Business Systems - PBS 11947 1113 NJ
Preferred Office Technologies 2182 165 AR
Professional Document Products 668 66 NV
ProSource 8834 1165 OH
Proven IT 6686 1101 IL
Ray Morgan Company - RMC 91503 4477 CA
Repeat Business Systems 4194 266 NY
Rite Technology 2396 275 FL
RK Black 8050 933 OK
Rothwell Document Solutions 1356 242 PA
RPG Squarefoot Solutions 2203 111 MD
Ryan Business Systems 2046 240 CT
Seamless Solutions 1710 101 TX
Seminole Office Solutions - SOS 4068 315 FL
SmartPrint 5506 191 ON
South Coast Copy Systems 1734 198 CA
Southwest Office Systems, Inc. 5501 1348 TX
Standard Digital Imaging, Inc. SDI 1121 92 PA
Standley Systems 4795 494 OK
Stargel Office Solutions 12898 2373 TX
Stone's Office Equipment 2176 458 VA
Stratix Systems 5561 736 NJ
Summit Business Systems Inc. 5076 698 OK
SumnerOne 43955 7436 MO
Superior Document Solutions 1206 132 GA
Superior Office Systems, Inc. 3436 391 NJ
Systel Business Equipment Co Inc 13467 1373 NC
The Office Technology Group 1821 267 WI
TSG - The Swenson Group 1285 140 CA
United Business Systems 2479 352 NY
United Business Systems Inc. 3448 269 NJ
United Business Technologies - UBT 8280 890 VA
United Office Systems - UOS 5085 319 GA
Usherwood Office Technology 24363 1503 NY
UTEC 3063 186 MI
Valley Office Solutions 1774 178 OH
Valley Office Systems 5694 726 ID
Verity Group 1869 310 TX
Warehouse Direct Business Products and Services 4347 393 IL
Watts Copy Systems, Inc. 3987 727 IL
WBS Technologies, Inc. 2538 176 FL
WCC Business Solutions 1548 125 FL
Wizix Technology Group Inc. 1679 208 CA
Woodhull 7579 1525 OH
Zeno Office Solutions 2187 208 TX

136 Clients are not opted into the NPS Awards process. Opt-in is via ID102.

134 Clients were below the annual minumum of 60 responses to qualify for an award.