CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The process is automated by us and the numbers can not be changed by our clients.

Net Promoter Score is the worldwide standard for measuring customer satisfaction. It's a scale from -100 to +100 with 10 the current average for a US company. 100 is the best possible, -100 the worst possible.

Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.

Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld
World  Class Service

Satmetrix defines World Class Service as: World Class is NPS score above 70. The average US company has a Net Promoter Score of 10, making World Class is quite impressive! Given the NPS range of -100 to +100, a NPS score above 0 is considered “Good”, 50+ is “Excellent”, and 70+ is “World Class”.

Requests Responses State
A&A Office Systems Inc. 3942 557 CT
Adams Remco 5164 550 IN
ADS 984 70 NJ
Advanced Business Methods 1741 277 ND
Advanced Business Systems 1803 164 FL
Advanced Imaging Solutions - AIS 9991 779 NV
Advanced Imaging Solutions (MN) 3532 160 MN
Advanced Office Systems - AOS 656 124 LA
Advanced Office Systems, Inc. 5171 184 PA
Allen Business Machines - ABM 1917 144 IN
Allfax Specialties, Inc. 2710 209 LA
Allied Business Solutions 3400 241 ID
Alpha Laser & Imaging, LLC 6170 204 IN
Altek Business Systems 1457 220 PA
American Office Solutions 3119 505 MI
Americom Imaging Systems Inc 1102 234 MO
Associated Imaging Solutions, Inc. 2333 261 PA
Automated Business Products (ABP) 2852 214 CO
Automated Business Solutions 8851 559 RI
Barlop Business Systems 5606 220 FL
Berney Office Solutions (BER) - A Xerox Company 34312 704 AL
Boring Business Systems 990 189 FL
Boston Document Systems 10589 216 MA
Braden Business Systems 5573 729 IN
Buckmaster Office Solutions 399 65 CA
Budget Document Technology 4843 208 ME
C3 Tech 1189 107 CA
CA Reding Co Inc 1302 101 CA
Cabco 1130 72 NS
Caltronics Business Systems 6807 750 CA
Capital Business Systems Inc 2610 282 CO
Capitol Document Solutions, LLC 1499 158 MD
Carlyle Printers, Service & Supplies Ltd. 2363 500 MB
CDS Office Technologies 3369 423 IL
Centriworks 2276 406 TN
Century Business Technologies 784 116 KS
Cobb Technologies, Inc. 6947 1115 VA
Coeco Office Systems 5658 420 NC
Copiers Northwest 1036 74 WA
CopyPro, Inc. 2787 302 NC
Corporate Business Systems - WI 1542 244 WI
CPI Technologies 2445 193 MO
CWS Office Solutions 3128 264 WV
Datamax Inc 7867 940 AR
Digital Copy Systems, LLC 3645 294 IL
Digital Office Equipment 3294 269 GA
Doceo Office Solutions 5267 1273 PA
Docugraphics 3433 442 SC
Document Direction Limited 5019 347 ON
Document Solutions, LLC. 2501 178 NJ
Docusystems Inc 1233 169 SC
Docutrend Inc. 2941 347 NY
Doing Better Business, Inc. 18278 1481 PA
Duplicator Sales & Service 4814 615 KY
EBM, Inc. 378 60 KY
EDGE Business Systems 3649 475 GA
Electronic Business Products Inc. 4438 354 NY
Elite Imaging Systems 2702 235 MI
Fraser Advanced Information Systems 36778 4780 PA
Fruth Group Inc 5720 403 AZ
Function4 4110 615 TX
genesisONE 5830 428 IL
Gobins Business Solutions Inc 1924 283 CO
Groupe CT Inc 7693 1155 QC
HGi Technologies 2073 203 FL
Hilyard's Business Solutions 2182 239 DE
Hunter Business Systems 623 100 NJ
Image One 2667 231 MI
Image2000 16779 296 CA
Imagetec L.P. 5602 468 IL
Impact Networking LLC 112704 10884 IL
Innovative Office Systems LLC 2204 160 LA
Integrated Business Solutions 4434 411 HI
JD Young 5766 506 OK
Kelly Office Solutions 557 65 NC
Keystone Digital Imaging, Inc. - KDI 9652 648 PA
Kingsport Imaging Systems 958 140 TN
Knight Office Solutions 4648 556 TX
Koch Office Group 1631 198 IA
Lakeland Office Systems, Inc 4419 567 OK
Lang Company 3064 384 KY
LDI Connect 4432 535 NY
Loffler Companies, Inc. 18112 2485 MN
Matthijssen Business Systems 994 68 NY
MBS Business Systems 1458 172 CA
Meridian Imaging Solutions 3536 389 VA
Metro Sales, Inc 45206 2860 MN
Mike Collins & Associates - MCA 41346 1178 TN
Miller Company 2443 244 KY
MMIT Business Solutions Group 4285 378 IA
Modern Impressions 2378 224 NC
Modern Office Methods - MOM 12061 2476 OH
Moebiz 895 165 LA
Morris Business Solutions 2116 247 SC
National Business Technologies 2367 187 NY
NBM, Inc. 7376 470 MA
Novatech, Inc. 20247 3263 TN
Office Interiors 5865 572 NS
Office1 (CA) 17823 924 NV
Office1 (NV) 5420 345 NV
Offix 1236 111 VA
OMNI Business Systems 2708 295 VA
On Demand Houston Co. 960 79 TX
Pearson-Kelly Technology 1823 213 MO
Preferred Business Systems - PBS 1725 219 NJ
Professional Document Products 1412 117 NV
ProSource 4630 455 OH
Proven IT 10177 1312 IL
Ray Morgan Company - RMC 40070 710 CA
Repeat Business Systems 7677 681 NY
RGO Technologies Inc 1200 144 AB
Rite Technology 1777 184 FL
RK Black 5823 500 OK
Rothwell Document Solutions 3099 571 PA
RPG Squarefoot Solutions 2856 131 MD
Ryan Business Systems 1466 169 CT
Scott Technology Group 1037 160 CA
Seamless Solutions 1721 83 TX
Seminole Office Solutions - SOS 4142 244 FL
SmartPrint 4298 81 ON
South Coast Copy Systems 1219 142 CA
Southwest Office Systems, Inc. 3644 769 TX
Standley Systems 2104 256 OK
Stargel Office Solutions 10056 1447 TX
Stone's Office Equipment 1429 256 VA
Stratix Systems 5702 714 NJ
Summit Business Systems Inc. 5193 658 OK
SumnerOne 30599 4032 MO
Superior Document Solutions 886 78 GA
Superior Office Systems, Inc. 3749 252 NJ
Systel Business Equipment Co Inc 13762 1225 NC
The Office Technology Group 1184 168 WI
The Office Works Inc 2976 296 CT
Total Document Solutions - TDS IT 624 75 AR
TSG - The Swenson Group 712 65 CA
U.S. Business Systems, Inc. 1545 158 IN
United Business Machines of WA Inc 820 109 WA
United Business Systems 1611 204 NY
United Business Systems Inc. 2829 184 NJ
United Business Technologies - UBT 3447 217 VA
United Office Systems - UOS 3574 167 GA
Usherwood Office Technology 23616 1893 NY
UTEC 1853 140 MI
Valley Office Systems 5607 471 ID
Verity Group 1298 162 TX
Viatek Services Pty Ltd 5158 677 VIC
Warehouse Direct Business Products and Services 4239 362 IL
Watts Copy Systems, Inc. 3739 489 IL
WBS Technologies, Inc. 13324 1084 FL
WCC Business Solutions 1149 76 FL
Wizix Technology Group Inc. 4527 342 CA
Woodhull 5660 831 OH
Zeno Office Solutions 3008 203 TX

136 Clients are not opted into the NPS Awards process. Opt-in is via ID102.

134 Clients were below the annual minumum of 60 responses to qualify for an award.