CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The process is automated by us and the numbers can not be changed by our clients.

Net Promoter Score is the worldwide standard for measuring customer satisfaction. It's a scale from -100 to +100 with 10 the current average for a US company. 100 is the best possible, -100 the worst possible.

Net Promoter Score (NPS®) has become the world standard for measuring customer satisfaction levels. Rather than saying we have the "Best" service we use a 3rd party company to automate follow up messages to our customers including getting feedback and tracking NPS®. CEO Juice is an independent A.I. company with an audited process where every step is controlled by them, the numbers cannot be changed even if we show our customer gave us a low score in error. NPS® is a scale of -100 to +100 and is based on the single question "How likely are you to recommend us to a friend or colleague." Like revenue or profit it needs to be for a period of time.

Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld
World  Class Service

Satmetrix defines World Class Service as: World Class is NPS score above 70. The average US company has a Net Promoter Score of 10, making World Class is quite impressive! Given the NPS range of -100 to +100, a NPS score above 0 is considered “Good”, 50+ is “Excellent”, and 70+ is “World Class”.

Requests Responses State
A&A Office Systems Inc. 14946 1924 CT
A&B Business Solutions 5478 708 SD
Adams Remco 6032 531 IN
ADS 1457 105 NJ
Advanced Business Methods 1174 182 ND
Advanced Business Systems 2483 193 FL
Advanced Imaging Solutions - AIS 9481 733 NV
Advanced Imaging Solutions (MN) 3304 122 MN
Advanced Office Systems - AOS 529 83 LA
Advanced Office Systems, Inc. 4817 155 PA
Allen Business Machines - ABM 1783 155 IN
Allfax Specialties, Inc. 2517 186 LA
Allied Business Solutions 4134 291 ID
Alpha Laser & Imaging, LLC 6140 181 IN
Altek Business Systems 996 145 PA
American Lazer Services, Inc. 1285 143 MA
American Office Solutions 3904 582 MI
Americom Imaging Systems Inc 844 166 MO
Associated Imaging Solutions, Inc. 2238 220 PA
Automated Business Products (ABP) 2895 190 CO
Automated Business Solutions 8574 507 RI
Barlop Business Systems 4001 149 FL
Berney Office Solutions (BER) - A Xerox Company 26644 1912 AL
Boring Business Systems 1189 210 FL
Boston Document Systems 18175 552 MA
Braden Business Systems 5886 719 IN
Buckmaster Office Solutions 1763 293 CA
Budget Document Technology 4509 194 ME
C3 Tech 1299 118 CA
CA Reding Co Inc 1338 73 CA
Cabco 1087 65 NS
Caltronics Business Systems 8459 1087 CA
Capital Business Systems Inc 2526 238 CO
Carlyle Printers, Service & Supplies Ltd. 2384 474 MB
CDS Office Technologies 2900 347 IL
Centriworks 1585 287 TN
Century Business Technologies 747 142 KS
Cobb Technologies, Inc. 6073 884 VA
Coordinated Business Systems Ltd 5021 615 MN
Copiers Northwest 4710 550 WA
CopyPro, Inc. 2349 270 NC
Corporate Business Systems - WI 1367 209 WI
CPI Technologies 2005 187 MO
CWS Office Solutions 3116 282 WV
Datamax Inc 6237 674 AR
DCS Technologies 1921 203 OH
DEX Imaging LLC 2713 139 FL
Digital Copy Systems, LLC 3099 260 IL
Digital Office Equipment 3446 264 GA
Doceo Office Solutions 4111 953 PA
Document Direction Limited 4925 391 ON
Document Solutions, LLC. 2460 202 NJ
DocuProducts Corp 1382 93 CA
Docutrend Inc. 3043 392 NY
Doing Better Business, Inc. 20843 1592 PA
Duplicator Sales & Service 5213 587 KY
EDGE Business Systems 4218 438 GA
Edwards Business Systems 4139 445 PA
Electronic Business Products Inc. 4707 411 NY
Elite Imaging Systems 2631 237 MI
Fraser Advanced Information Systems 32995 5171 PA
Fruth Group Inc 4735 367 AZ
Function4 4976 873 TX
genesisONE 6937 548 IL
GoodSuite 2199 184 CA
Groupe CT Inc 5509 766 QC
HGi Technologies 1964 193 FL
Hilyard's Business Solutions 1903 210 DE
Image One 3952 300 MI
Image2000 17804 380 CA
Imagetec L.P. 6088 494 IL
Impact Networking LLC 34336 6931 IL
innov8 Digital Solutions Inc. 2789 542 BC
Integrated Business Solutions of Hawaii 3898 320 HI
IS Technology (form. Image Solutions) 928 73 NC
JD Young 4985 517 OK
Kelly Office Solutions 591 63 NC
Keystone Digital Imaging, Inc. - KDI 8662 555 PA
Kingsport Imaging Systems 740 83 TN
Knight Office Solutions 8477 1155 TX
Lakeland Office Systems, Inc 4797 612 OK
Lang Company 2766 326 KY
LDI Connect 8341 1019 NY
Levifi (Formerly DocuGraphics) 3690 441 SC
Lineage - KS 1675 206 KS
Lineage - NC 2342 323 NC
Loffler Companies, Inc. 15854 2087 MN
MBS Business Systems 1383 185 CA
Meridian Imaging Solutions 3722 371 VA
Metro Sales, Inc 42341 2435 MN
Mike Collins & Associates - MCA 39542 870 TN
Miller Company 2287 222 KY
MMIT Business Solutions Group 4663 394 IA
Modern Impressions 2056 184 NC
Modern Office Methods - MOM 13576 2554 OH
Moebiz 904 146 LA
Morris Business Solutions 1905 249 SC
MSA, Inc. 1099 95 TN
National Business Technologies 1924 152 NY
NBM, Inc. 6863 431 MA
Novatech, Inc. 22317 3295 TN
NuSource Financial Inc. 5676 352 MN
Office Interiors 7613 734 NS
Office Systems 1029 124 TX
Offix 1147 120 VA
OMNI Business Systems 2995 358 VA
On Demand Houston Co. 1049 67 TX
Pearson-Kelly Technology 2106 231 MO
PERRY proTECH, Inc. 25733 2225 OH
Precision Copy Products 774 90 PA
Preferred Business Systems - PBS 1383 168 NJ
Professional Document Products 1075 75 NV
ProSource 5370 643 OH
Proven IT 13566 1544 IL
Repeat Business Systems 7433 620 NY
RGO Technologies Inc 1251 140 AB
Rhyme Business Products, LLC 3002 380 WI
RITE Technology 1416 134 FL
RJ Young Company 20209 2074 TN
RK Black 5587 486 OK
Rothwell Document Solutions 3039 485 PA
RPG Squarefoot Solutions 4645 205 MD
Ryan Business Systems 1168 131 CT
Scott Technology Group 891 134 CA
Seminole Office Solutions - SOS 4427 326 FL
Shore Business Solutions 2019 262 NJ
SmartPrint 4724 133 ON
South Coast Copy Systems 1511 165 CA
Southwest Copy Systems 3311 351 NM
Southwest Office Systems, Inc. 3733 814 TX
Standard Digital Imaging, Inc. SDI 617 67 PA
Standley Systems 2872 293 OK
Stargel Office Solutions 7546 1021 TX
Stone's Office Equipment 2625 353 VA
Stratix Systems 5313 646 PA
Summit Business Systems Inc. 4908 622 OK
SumnerOne 34021 4506 MO
Superior Document Solutions 676 91 GA
Superior Office Systems, Inc. 3510 272 NJ
Systel Business Equipment Co Inc 12236 1106 NC
The Office Technology Group 1418 210 WI
The Office Works Inc 2951 276 CT
Total Document Solutions - TDS IT 1250 234 AR
U.S. Business Systems, Inc. 1331 116 IN
UBEO West (Ray Morgan Company - RMC) 23154 385 CA
United Business Machines of WA Inc 779 114 WA
United Business Systems 1390 180 NY
United Business Systems Inc. 3153 206 NJ
United Business Technologies - UBT 3404 211 VA
United Office Systems - UOS 3182 144 GA
Usherwood Office Technology 24201 2074 NY
UTEC 1810 139 MI
Valley Office Systems 6953 665 ID
Viatek Services Pty Ltd 5632 677 VIC
Visual Edge IT 104757 5764 OH
Warehouse Direct Business Products and Services 4142 365 IL
Watts Copy Systems, Inc. 3191 384 IL
WCC Business Solutions 1161 64 FL
Wizix Technology Group Inc. 3885 294 CA
Woodhull 6093 929 OH
XBS Digital 1205 133 KY
Zeno Office Solutions 1443 129 TX

131 Clients are not opted into the NPS Awards process. Opt-in is via ID102.

178 Clients were below the annual minumum of 60 responses to qualify for an award.

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