ID559
Detractor Service Call Placed
Output Type: Email
Would you want to be notified when a customer is unhappy with the level of service they previously received from your company when they place a new service call? This alert looks at responders to the Net Promoter Score and alerts when a detractor places a service call. Assumes you are using our closed call survey ID109 and/or one of its alternates. Suggest that this goes to tech and tech manager.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID612 | Update Service & Sales Message with NPS Detractor Information | ID559 can send an email to someone who may not be in eAuto, ID612 will add a sales and service message Dispatch can see while they are on the phone with the "Detractor". | No |