This alert will advise when calls of Call Type Category W or Call Type X have been completed or invoiced. It can be used, for instance, to keep your install team advised when equipment is ready to move on to the next step in the install process, or in any instance where someone needs to know a call is completed. It will also advise the Sales Rep linked via Job to the Service Call if you are using that practice.
ID # | Description | Notes | Required |
---|---|---|---|
ID214 | Install/Pickup CallType Category Calls closed | No | |
ID266 | Notify Sales of Service Call Status by Call Type (or for ALL Install Category Types) | No | |
ID656 | Call Opened of Call Type Category OR Call Type OR Priority OR Bill Code OR SLA Code | No | |
ID155 | Call Closed for Contract Inspection / Termination Call Type | No |
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