ID427
List All Calls /Orders on credit hold for hours exceeding Variable W flag as escalated exceeding VariableX
Output Type: Email
List All Calls/Orders on credit hold for (not business hours...actual hours) exceeding Variable W and escalated Alert for hours exceeding Variable X. Typically should run daily, one email will list all calls on hold exceeding W and or X with X exceeding highlighted. All credit hold calls/orders will repeat. NOTE: This uses straight clock time not business hours...so one day onhold would be 24 hours.
