ID375

List calls today closed by UnQualifed Tech OR Callbacks triggered from UnQualified Tech

Output Type: Email

This alert will identify service calls that were closed by a technician who is not qualified to work on the model of the equipment on the service call and callbacks that are triggered from an unqualified technician. You must be using the qualification codes in e-automate for this alert to work; if those are not up to date, the information from this alert will not be accurate.

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