ID108
New COD Call Created (Alert Dispatch) COD Call Dispatched (Alert Tech)
Output Type: Email
This is a two-stage alert. When a new call is created and the Terms Code on the call contains the word you enter in variable W (COD for example), the person(s) entered in the To/CC fields will be notified so they can call the customer to make arrangements for payment. They will enter the payment details in the Problem Description field along with the actual problem description (ex: See Melissa to pickup check). The second part of this alert happens when the call is dispatched. The technician will receive an alert with the call number, customer, and contents of the problem description field so they will know how to get payment.
Related Alerts
| ID # | Description | Notes | Required |
|---|---|---|---|
| ID656 | Call Opened of Call Type Category OR Call Type OR Priority OR Bill Code OR SLA Code | No |